The Ministry has continued to make progress on the online services.
During the backlog clearance activity (5th June – 30th June, 2023), the following has been achieved.
1. LAND LEASE TITLE REGISTRATION:
Four hundred and twenty-seven (427) cases were cleared.
2. CASES IN PROGRESS:
There are two hundred and forty-nine (249) cases that have been captured into the system and are yet to be completed.
3. DIRECT LEASES:
Eighty-six (86) direct leases cases were sent to lands and deeds department for issuance of certificate of titles.
4. E-SIGNING STAGE:
55 cases are at e-signing stage – these include lease cases that are with clients, pending to be digitally signed.
One hundred and thirty-four (134) cases are pending payment despite invoices being sent to clients that had made requests for a service. I encourage our clients to check their mail boxes and make the payments in order to allow officers proceed with processing services. For those with challenges kindly visit the customer service center at ministry headquarters and provincial offices for guidance.
6. REVERTED CASES:
Twenty-four (24) cases were reverted to the applicants because they had selected a wrong service.
Therefore, a total of 975 cases have undergone the backlog clearance.
For the purpose of clearing the backlog to be achieved, in capturing contact details such as email addresses the Ministry managed to contact one hundred and one (101) clients who provided their email addresses for purposes of enabling officers to process their cases.
The Ministry will therefore advertise in the print media for members of the public to come forward as their submissions have not been processed. The Ministry continues to encourage our clients to open Zampass accounts on the Zamportal website on Zamportal.gov.zm to access the services. A gentle remainder to our clients that ZILAS is your system.
The success of ZILAS does not only depend on the Ministry of Lands and Natural Resources but on you our clients as well. Your interaction with the system is the best way to manage and process more documents, thus enhancing improved service delivery by the Ministry.
For any clarification I still encourage you our clients to visit Mulungushi House, regional office, and provincial offices including the Ministry of Lands and Natural Resources website for more information.
I thank you.